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Refund Policy

My Time To Drive

Last updated: January 1st 2026

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This policy explains how cancellations and refunds are handled for driving lessons and related services provided by My Time To Drive.

 

1. Lesson Cancellations by the Learner

  • We require a minimum of 48 hours’ notice to cancel or reschedule a driving lesson

  • Lessons cancelled with less than 48 hours’ notice will be charged in full

  • Lessons missed without notice are non-refundable

This includes cancellations due to illness, work, education, or personal circumstances.

 

2. Lesson Cancellations by Us

We may need to cancel a lesson due to:

  • Instructor illness

  • Vehicle breakdown or safety issues

  • Severe weather or unsafe driving conditions

  • Circumstances beyond our control

In these cases:

  • The lesson will be rearranged at no extra cost, or

  • A refund will be offered if rearrangement is not possible

 

3. Block Bookings

  • Block bookings must be paid in advance

  • Lessons in a block must normally be used within 6–12 months (unless otherwise agreed)

  • Unused lessons are non-refundable once lessons have commenced, except where required by law

We encourage learners to book regularly to avoid expiry.

 

4. Refunds

  • Refunds are not provided for lessons already taken

  • Refunds for unused lessons may be considered at our discretion

  • Administrative or processing fees may be deducted where applicable

Refunds will be issued using the original payment method where possible.

 

5. Gift Vouchers and Discounted Offers

  • Gift vouchers are non-refundable and non-exchangeable

  • Discounted lesson packages are non-refundable once used or partially used

  • Vouchers must be used within the stated validity period

 

6. Cooling-Off Period (Consumer Contracts Regulations)

When lessons are booked online or at a distance, you have the right to cancel within 14 days of booking for a full refund provided that:

  • No lessons have taken place during this period

If you request lessons to start within the 14-day cooling-off period, you acknowledge that:

  • You may lose your right to a full refund once lessons have begun

  • Any refund will be reduced to reflect lessons already taken

 

7. Driving Test Day Bookings

  • Use of our vehicle for a driving test must be agreed in advance

  • Test day bookings are non-refundable if cancelled with less than 48 hours’ notice

  • We reserve the right to refuse test use if safety or readiness concerns exist

 

8. How to Cancel a Lesson

Cancellations must be made by:

  • Text message

  • Phone call

Social media messages are not accepted as cancellation notice.

 

9. Contact Us

If you have questions about cancellations or refunds, please contact:

My Time To Drive
Email: scott@mytimetodrive.co.uk
Phone: 07923922245

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